FAQs

Frequently Asked Questions

How long does production take

Production usually takes 1–2 business days.
Laser-cut personalized metal art items may take 5–10 business days due to detailed customization.

It’s been more than 2 days and my order hasn’t shipped

Our production team doesn’t work on weekends — family time matters ❤️
If you placed your order after 3 PM EST on Friday or anytime on Saturday, please expect it to ship by Tuesday or Wednesday.

How long does shipping take

Shipping times vary by location:

  • United States: 3–5 business days
    (Nearly 90% of orders arrive earlier than the estimated delivery date.)

  • Canada, UK & EU: 5–10 business days

  • Rest of the world: 7–14 business days

I made a mistake with my order details

Please email support@wonderfulhearts.com within 3 hours of placing your order, while it is still in production.
Once an order has shipped, changes can no longer be made.

How do I cancel an order

At Wonderful Hearts, orders are processed quickly to ensure fast delivery.
Cancellations can only be accepted within the first 3 hours after placing your order.

To request a cancellation, please email support@wonderfulhearts.com as soon as possible.

I tried calling but couldn’t get through

Customer support is available Monday–Friday, 9 AM–5 PM (Pacific Time).

If you reach us outside business hours, email support@wonderfulhearts.com and we’ll respond within 12 hours or less.

How do I track my order

Once your order ships, you’ll receive an email with your tracking number and courier details.
You can also track your order through our Order Tracking page.

My order shows delivered but I haven’t received it

Please follow these steps:

  1. Check your mailbox or delivery area carefully.

  2. Some packages are marked delivered 1–2 days early — please allow additional time.

  3. Contact your local post office using your tracking number for more details.